Our Policies
At Scalp To Face Boutique, Lydia153 Houston, we are dedicated to delivering a luxury experience from start to finish in our mini wellness spa. Our policies ensure that your journey through our New Age Scalp Care treatments is as seamless as it is effective. Whether you’re booking a high-end service or purchasing our science-based products, we prioritize transparency and client satisfaction in every interaction.
To ensure a seamless experience at Lydia153 Houston, please review our policies in full before booking or arriving for your service appointment. Your understanding helps us maintain a high standard of care.
A deposit of 50% is required to secure your appointment, which will be applied to your total service cost.
Gratuity is not included in the service price and is not mandatory. However, we genuinely appreciate your generosity and encourage tips for exceptional service.
To ensure punctuality for both our clients and staff, we kindly ask that you arrive on time for your appointment. If you are more than 10 minutes late, we may be unable to provide the intended service and may need to reschedule or adjust your appointment. We believe that no service should be rushed, as prioritizing a quality experience is in the best interest of everyone involved.
We understand that unforeseen circumstances can arise, and we’re here to accommodate you. If you need to reschedule or cancel your appointment, please refer to the confirmation email for instructions on making the necessary changes.
As a small business, we strive to provide exceptional service to our valued customers. If you cancel your appointment with more than 24 hours’ notice, you will be eligible for a refund of your deposit.
For same-day rescheduling or cancellations, or if you need to make changes within 24 hours of your appointment, please contact us promptly by calling or texting 346-634-5836.
Please note that if you reschedule or cancel within 24 hours of your appointment, Lydia153 Houston reserves the discretion to forfeit the required 50% deposit for all appointments.
In the event of a missed appointment without prior communication with Lydia153 Houston, your 50% deposit will be non-refundable, and a 20% fee will be applied to your next scheduled service. We value the time and commitment of both our clients and staff.
Please note that repeated no-shows (two or more) may result in the unavailability of our services for you in the future. Our goal is to provide the best service possible to all clients while ensuring fairness in appointment scheduling.
We prioritize your satisfaction above all else! If you are dissatisfied with our service, please inform us promptly. We are committed to delivering the highest quality scalp care services. Should we have made an error on our part, we are fully prepared to offer a refund to address the situation. Your feedback is invaluable to us, and we strive to ensure your complete satisfaction.
Please note that while we strive to provide the best possible results with our services, we cannot guarantee specific outcomes due to the unique factors that vary from person to person. Individual health conditions, stress levels, lifestyle choices, diet, hormonal issues, sleep quality, and other variables can influence the effectiveness and results of our treatments.
We are committed to working with each client to achieve their desired results to the best of our abilities. However, it’s essential to understand that variations in outcomes may occur among individuals.
We appreciate your understanding and encourage open communication regarding your expectations and concerns. Our dedicated team will work closely with you to provide personalized recommendations and solutions tailored to your specific needs. Your satisfaction and overall experience remain our top priorities.